FAQs

Find quick answers to common questions about shopping at Zufesta. If you cannot find what you need, please contact us.

What does Zufesta sell?

Zufesta is an online store for imported and local products, including food and grocery items, beverages, personal care, mother and baby products, household necessities, pet supplies and car care products.

How do I place an order?

Browse our categories, add the products you like to your cart and proceed to checkout. Enter your delivery details and confirm your order. You will receive an order confirmation after it is placed.

What payment methods are available?

Cash on Delivery is available. Other online payment options will be added as they become available, and they will be shown at checkout.

Do you deliver across Pakistan?

Yes, we deliver across Pakistan through trusted courier partners.

How long will delivery take?

Delivery time depends on your city and the courier service. Please see our Shipping Policy for details. If you need an update on your order, contact us with your order number.

What are the shipping charges?

Shipping charges, if applicable, are shown at checkout before you place your order. All prices on our website are in Pakistani Rupees (PKR).

Can I return a product or get a refund?

If you receive a damaged, incorrect or faulty item, please contact us as soon as possible with your order number and clear photographs. Please see our Refund Policy for full details.

How can I track my order?

Once your order is dispatched, we will share the courier tracking details with you.

How can I contact customer service?

Phone / WhatsApp: 0333-1259776
Email: hello@zufesta.com
Operational hours: Monday to Sunday, 10:00 AM to 10:00 PM
Address: Defence View Society Phase 1, Defence Skyline, Block A 801, Karachi 75500, Pakistan